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Delivery Information

Ordered items will be delivered within 3-4 working days (Monday to Friday) after confirmation of order payment, and the delivery date will be extended on public holidays. Any purchases of HK$250 or more for any product will be sent free of charge; for shipments under HK$250, or for mainland and overseas addresses, the shipping charge will be HK$60 each time.

We do not accept PO boxes as delivery addresses. The delivery service will be arranged between 10am and 6pm from Monday to Friday.

Orders take about 48 hours to process, and weekly and public holidays will not process orders until the next business day. Hong Kong will deliver goods locally within 5-7 business days, while residential areas will need an additional 1-2 days delivery. If you need to ship to other countries, please contact customer service.

The customer must sign for the receipt. If no one sign, it will be charged HK$60 to arrange for re-delivery.

Primitif Company Limited will not verify the identities of the recipients and will not assume any responsibility. No responsibility will be taken for any damage made after shipment. If there is a shortage of goods, please contact customer service on the day of delivery to 21153301 or email to cs@primitifcare.com.